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FutureVisionsSM
creating sustainable
results in growth and performance
Know-How: The 8
Skills That Separate People Who Perform from Those Who Don't by
Ram Charan, a consultant with a Harvard Business
School MBA and doctorate. Forty-five years of observing businesses and
business leaders as a trusted business-advisor has enabled Charan to
reduce the concept of business leadership to eight essential qualities
- he calls them "know-hows" – essential for leadership success:
1. Positioning and Repositioning. The ability to find an idea
for the organization that meets customers' demands and makes money.
2. Pinpointing External Change. The ability to identify
patterns that place the organization on the offensive.
3. Leading the Social System. The ability to get the right
people with the right behaviors and the right information to make
better decisions and business results.
4. Judging People. The ability to calibrate people based on
their actions, decisions and behaviors and matches them to the job's
non-negotiables.
5. Molding a Team. The ability to coordinate competent,
high-ego leaders.
6. Setting Goals. The ability to balance goals that give equal
weighting to what the business can become and what it can achieve.
7. Setting Priorities. The ability to define a path and direct
resources, actions, and energy to accomplish goals.
8. Dealing with Forces beyond the Market. The ability to deal
with pressures you cannot control but affect your business.
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Citing case studies from his consulting practice, Charan identifies
personal traits of leaders that help or interfere with the know-hows -
linking personal attributes and business success:
1. Ambition. The drive to accomplish something but not win at all
costs.
2. Tenacity. The drive to search, persist and follow through, but not
too long.
3. Self-confidence. The drive to overcome the fear of failure and
response, or the need to be liked and use power judiciously but not
become arrogant and narcissistic.
4. Psychological Openness. The ability to be receptive to new and
different ideas but not shut other people down.
5. Realism. The ability to see what can be accomplished and not gloss
over problems or assume the worst.
6. Appetite for Learning. The ability to grown and improve know-hows
and not repeat the same mistakes.
Charan reduces the concept of business leadership to essential
qualities. Know-How is readable and insightful.
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