Emotional Intelligence Competencies

Personal Competence
These competencies determine how we manage ourselves.

Self-Awareness: Knowing one 's internal states, preferences, resources, and intuitions

	Emotional awareness: Recognizing one's emotions and their effects
	Accurate self-assessment: Knowing one's strengths and limits
	Self-confidence: A strong sense of one's self-worth and capabilities

Self-Regulation: Managing one 's internal states, impulses, and resources

	Self-Control: Keeping disruptive emotions and impulses in check
	Trustworthiness: Maintaining standards of honesty and integrity
	Conscientiousness: Taking responsibility for personal performance
	Adaptability: Flexibility in handling change
	Innovation: Being comfortable with novel ideas, approaches, and new information

Motivation: Emotional tendencies that guide or facilitate reaching goals

	Achievement drive: Striving to improve or meet a standard of excellence
	Commitment: Aligning with the goals of the group or organization
	Initiative: Readiness to act on opportunities
	Optimism: Persistence in pursuing goals despite obstacles and setbacks

Social Competence
These competencies determine how we handle relationships.

Empathy: Awareness of others feelings, needs, and concerns 

	Understanding others: Sensing others' feelings and perspectives, and taking an active interest in their concerns
	Developing others: Sensing others' development needs and bolstering their abilities
	Service orientation: Anticipating, recognizing, and meeting customers' needs
	Leveraging diversity: Cultivating opportunities through different kinds of people
	Political awareness: Reading a group's emotional currents and power relationships

 Social Skills: Adeptness at inducing desirable responses in others 

	Influence: Wielding effective tactics for persuasion
	Communication: Listening openly and sending convincing messages
	Conflict management: Negotiating and resolving disagreements
	Leadership: Inspiring and guiding individuals and groups
	Change catalyst: Initiating or managing change
	Building bonds: Nurturing instrumental relationships
	Collaboration and cooperation: Working with others toward shared goals
	Team capabilities: Creating group synergy in pursuing collective goals